It's Time To Improve Your Business Communication
Call patching is when the customer gives missed call on your number and you provide them a pre-recorded voice message
with a options like Press 1 or 2 to connect with the agents of a particular department like sales
& accounts. Our system will patch the call immediately without any delay.
Call Patching: A Smart Tool
As compared to other communication tools, call patching is easiest & fastest tool for conversation.
You and your other staff can directly assist your customers and clients for better assistance.
Solving individuals queries and issues can help you to build a strong relationship with them.
A customer can give a missed call from anywhere, but our system will patch that call directly with you.
Improves Customer Service
A direct conversion in the respective department will enable the agent to solve their query easily.
Power-Packed Features For Your Organization
Automatic recording of every call for training, monitoring and quality purposes.
If your executive is unavailable to receive a call in the first-time, our server will retry him/her immediately.
We won't let your customers go! Their call will be patched with another available executive in case of unavailability.
We allow you to monitor the report of your call with the duration, location and time.
Have Doubts? Feel Free To Get Answers
What is call patching?
It is a service where a recipient gives a missed call and the phone automatically gets cut down. You provide him/her voicemail with DTMF to press 1 or 2. Once, they pressed it our system will patch it in respective department.
Why do I require call patching services?
You can get the benefit of this service when your customer wants to talk to you. You need not have to make any extra effort to solve their queries. Just in a single call their queries and issues get solved from your side.
Can I track my call details?
Yes, you can easily preview your all calls on our robust interface. We allow you to analyze the report with call duration, number, location and time. These reports can be ideally useful for future plannings.