Privacy Policy

Last updated on 6 October 2026

This Privacy Policy explains how Kiri Infotech Pvt. Ltd. (“Kiri Infotech”, “we”, “us”) collects, uses, stores and discloses information from people who use the www.kiriinfotech.com website (the “Site”) and the software products and messaging services we offer (the “Services”).

By using the Site or the Services you agree to this policy and to our Terms and Conditions. If you do not agree, please do not use the Site or the Services.

1. Who we are

The Site and the Services are operated by Kiri Infotech Pvt. Ltd., a private limited company registered in India.

2. Information we collect

Personal information you give us

We collect personal information in a number of ways, including when you visit the Site, register, place an order, subscribe to our newsletter, fill in an enquiry form, chat with us or contact our sales and support teams. Depending on the activity, we may ask for your name, email address, phone number, the name of your organisation, your city and country, and billing details.

You can visit the Site without telling us who you are. We collect personal information only when you choose to give it to us. You can always decline, but that may stop you from using some features of the Site or the Services.

Information collected automatically

When you use the Site we may collect information that does not identify you directly, such as your browser name, the type of device you use, your operating system, your internet service provider, your IP address, the pages you visit and the time of your visit.

Information our customers store in the Services

Our customers use the Services to store and process information about other people. Examples are student, parent and staff records in our education software, leads and contacts in our sales software, and the mobile numbers, email addresses and message content used in our messaging services. Our customer decides what is collected and why, and is responsible for having the right to share it with us. We handle that information on the customer’s behalf and on the customer’s instructions.

3. How we use information

We use the information we collect to:

• provide, operate and maintain the Services, and set up and manage your account;
• respond to your enquiries, service requests and support needs;
• process orders and payments and send invoices, receipts and service notices;
• understand how the Site and the Services are used so that we can improve them;
• send you company news, product updates and offers if you have opted in to receive them;
• detect and prevent fraud, misuse and security incidents; and
• meet our legal and regulatory obligations.

If you no longer want marketing emails from us, follow the unsubscribe instructions in the email or write to us at the address at the end of this policy.

4. Cookies

The Site may use cookies and similar technologies to remember your preferences, keep the Site working properly, support live chat and measure how visitors use the Site. Some of these cookies are set by third-party tools that we use on the Site.

You can set your browser to refuse cookies or to alert you when a cookie is being sent. If you do, some parts of the Site may not work properly.

5. Messaging services

When a customer sends SMS, voice or email messages through the Services, we process the recipient contact details, the message content and the delivery reports in order to deliver those messages and report on them. Telecom operators and regulators require us to keep certain records of messaging traffic, and we keep those records for as long as the law requires.

We do not use the contact lists that customers upload to market our own products to those recipients.

6. Sharing your information

We do not sell, trade or rent your personal information to others.

We may share information in these limited cases:

• Service providers. We use third-party vendors to help us run the business and the Services, such as hosting providers, telecom operators and messaging carriers, payment gateways, email delivery services and analytics and chat tools. They receive only the information they need to do that work.
• Legal requirements. We may disclose information when the law, a court order or a government or regulatory authority requires it, or when it is needed to protect our rights, our customers or the public.
• Business transfers. If our business is merged, acquired or reorganised, information may be transferred as part of that transaction, subject to this policy.
• Aggregated information. We may share aggregated information that is not linked to any individual with business partners and affiliates.

7. Payments

You can pay us by bank transfer, cheque, demand draft or cash deposit, or online through a third-party payment gateway. When you pay online, you enter your card or net-banking details on the gateway’s own page and the gateway handles them under its own privacy policy. We receive confirmation of the payment and the details needed to match it to your order.

8. How long we keep information

We keep personal information for as long as your account is active or as needed to provide the Services, and afterwards for as long as we need it to meet legal, tax, accounting and regulatory requirements, resolve disputes and enforce our agreements. When information is no longer needed we delete it or make it anonymous.

9. How we protect information

We follow appropriate data collection, storage and processing practices and security measures to protect against unauthorised access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored with us.

No method of transmission over the internet or of electronic storage is completely secure, so we cannot guarantee absolute security. You are responsible for keeping your account password confidential.

10. Your choices and rights

Subject to applicable law, you can ask us to:

• tell you what personal information we hold about you;
• correct or update information that is inaccurate or incomplete;
• delete information that we no longer need to keep;
• stop sending you marketing communications; and
• withdraw a consent you gave us earlier.

To make a request, write to us using the contact details at the end of this policy. We may need to confirm your identity before we act on a request. If your information was given to us by one of our customers, such as your school, institute or a business that sends you messages, please contact that customer first, because they control that information.

11. Third-party websites

The Site may link to websites and services run by our partners, suppliers, advertisers and other third parties. We do not control those websites and are not responsible for their content or practices. They have their own privacy policies and terms, and your use of them is subject to those policies.

12. Changes to this policy

We may update this Privacy Policy at any time. When we do, we will revise the date at the top of this page. Please check this page from time to time to stay informed about how we protect the information we collect. Your continued use of the Site or the Services after a change is posted means you accept the change.

13. Grievances and contact

If you have a question or a complaint about this Privacy Policy, the practices of the Site or your dealings with us, please contact our Grievance Officer:

You can find all our contact details on the Contact Us page.